Acceptance of the Terms
By accessing or using the services provided by Palms Casino Resort, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, you should not use our platform.
To use our services, you must meet the following eligibility criteria:
All users must be at least 18 years old to create an account, with the exception of provinces where the legal gambling age is 19. We reserve the right to request proof of age and may close any account that does not meet age requirements.
Our services are available exclusively to players located in Canada. Players residing in restricted countries, including but not limited to the United States, United Kingdom, and several European nations, are prohibited from accessing or using the platform. We will employ geolocation technology to verify your location.
To use our services, you must create an account. The registration process requires you to provide accurate personal information, including your full legal name, date of birth, and residential address. You agree to keep your account information up-to-date.
Only one account per individual is allowed. Duplicate accounts will be closed, and any funds in those accounts may be forfeited. If you attempt to create multiple accounts, we reserve the right to suspend or terminate all involved accounts.
As part of our Know Your Customer (KYC) policy, you must complete identity verification before making your first deposit or withdrawal. This includes submitting valid government-issued identification and proof of address. Your account may not be activated until the KYC process is completed.
You are responsible for maintaining the accuracy of your account information. Any changes to your personal details must be updated promptly. Inaccurate information may lead to restrictions on account access, withdrawals, or the ability to claim bonuses.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect any unauthorized access, you should immediately notify our support team.
Your login credentials are unique to you and may not be shared with others. We recommend using strong, secure passwords and changing them regularly. Failure to protect your login details may result in unauthorized activity on your account.
Users are prohibited from engaging in any fraudulent activity, including but not limited to:
Engaging in such behavior may result in account suspension or termination.
We actively monitor accounts for fraudulent activity, including the creation of multiple accounts. Any suspicious behavior will lead to an investigation and possible account suspension or closure.
Bonuses and promotions are subject to specific terms. You must meet the minimum deposit requirements and adhere to any wagering requirements specified in the promotion. Promotional offers may expire if not used within the designated timeframe.
All bonuses come with a wagering requirement that must be fulfilled before any winnings can be withdrawn. Certain games may contribute differently to the wagering requirements, with slots generally contributing 100%.
We reserve the right to review any account suspected of bonus abuse. If abuse is determined, we may revoke bonuses and take measures including account suspension.
All transactions must be made in accordance with our outlined methods. You may deposit funds using various payment methods we support. For withdrawals, you must comply with verification procedures.
Before you can make a withdrawal, we require verification of your identity. This may include checks to confirm your identity and financial details. We aim to process withdrawal requests within 24 business hours.
Withdrawal requests are subject to review, and additional verification steps may be required. We will notify you via email if any further action is needed.
We encourage responsible gambling and offer tools to help manage your gaming experience. You can set deposit limits, session limits, and self-exclusion periods through your account settings.
If you choose to self-exclude, your account will be temporarily or permanently suspended according to your selection. All self-exclusion requests are taken seriously and processed promptly.
All games available on our platform are certified for fairness and randomness by independent auditors. We utilize Random Number Generator (RNG) technology to ensure fair gameplay.
We strive to provide uninterrupted service but cannot guarantee it due to technical issues. In the event of a technical interruption, we will endeavor to resolve the issue promptly.
We reserve the right to suspend or close any account if we suspect violations of these Terms & Conditions or any applicable laws. Users will be notified of such actions.
All content on the platform, including trademarks, logos, and software, is the property of Palms Casino Resort or its licensors. Unauthorized use or reproduction of any content is strictly prohibited.
Palms Casino Resort is not liable for any losses or damages arising from the use of our services, including but not limited to direct, indirect, or consequential losses.
We may update these Terms & Conditions at any time. You will be notified of significant changes, and your continued use of our services following such changes constitutes acceptance of the new terms.
For any questions or concerns regarding these terms, please contact our support team through the provided channels. We're here to assist you with any inquiries.
Palms Casino Resort operates under the licensing regulations of the Kahnawake Gaming Commission, ensuring compliance with Canadian gaming laws. This oversight aims to provide a safe and regulated gaming environment for all users.
By using our platform, you agree to adhere to these Terms & Conditions and any updates that may occur. Thank you for choosing Palms Casino Resort.
